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Privacy Policy

Published and effective on: May 17, 2023

Version Update Notification

In line with business adjustments, we have revised the Privacy Policy to align with pertinent laws, regulations, and technical standards. Key updates include the inclusion of SynthMind Hong Kong Limited as the service entity and the addition of processing rules for data related to the new online service, WorkSpace.

Please review the updated Privacy Policy to stay informed about these changes. Your continued use of our services constitutes acceptance of the revised terms.

Thank you for your understanding and cooperation.

Introduction

Welcome to the SynthMind.AI products and/or services provided by Metaverse Cloud PTE.LTD. The SynthMind.AI platform is designed to offer you AI-related products and/or services through our proprietary AI products and third-party products/services that we integrate.

The security of your personal data is of utmost importance to us, and we are committed to providing a secure online environment. This Privacy Policy outlines the purpose, methods, scope, and information security measures concerning the collection, use, storage, sharing, transfer, and processing of your personal information during the provision of products and services on our platform. It also explains your choices regarding exercising your rights to access, correct, supplement, and delete your personal information. To enhance readability, we have used clear and understandable language and provided definitions for key terms in Schedule 1: Definitions of Key Terms attached hereto.

Please note that this Privacy Policy does not apply to services provided by any third party using our products/services (e.g., our API) to their end users. If a third party, acting as a personal information processor, presents, links, or repackages our products/services to offer them to end users, those end users must comply with the third party's privacy policy. We cannot comprehend or control the purpose for the collection and use of personal information by the third party. End users should carefully review and cautiously access or use such third-party services.

Before using SynthMind.AI products and services, especially the clauses highlighted in bold, carefully read and fully understand this Privacy Policy. Acknowledge that you have comprehended and agreed to this Privacy Policy before using the relevant products or services. For any questions about this Privacy Policy, you can contact us using the contact details (support@synthmind.ai) provided by SynthMind.AI. If you disagree with the terms of this Privacy Policy, cease using SynthMind.AI products/services immediately.

This Privacy Policy will guide you on the following:

  1. I. How we collect and use your personal information
  2. II. How we use Cookies and similar technologies
  3. III. Authorization and consent of end users
  4. III. Authorization and consent of end users
  5. IV. How we share, transfer, or disclose your personal information
  6. V. How we store your personal information
  7. VI. How we protect your personal information
  8. VII. How you exercise the rights in personal information
  9. VIII. How we process children’s personal information
  10. IX. How we update and revise this Privacy Policy
  11. X. How you contact us
  12. XI. Other legal basis for processing your personal information (only for EEA) Schedule
  13. 1: Definitions of Key Terms

I. How we collect and use your personal information

(I) Personal information obtained by us when you use our products/services:

We may need to collect and use your relevant personal information to achieve the basic business functions of our platform. The following provides a detailed list of our basic business functions and the type of information necessary for achieving these functions. We will collect and use such personal information only with your consent:

1. Account Registration:When you register/log in to your account, you are required to provide your [email address/phone number and password] to complete the account registration. If you register as a corporate user, you may choose to provide us with relevant information, such as [your name, work email, position, and company name].

2. Paid Services/Products:When you use our paid services/products, we will collect your [order information, billing address, billing contact of your SynthMind.AI account, and payment information] for invoicing and completing the payment process.

3. Input Information of Users:When you use our products/services, we will collect your personal information contained in the [input content, uploaded files, or feedback] (Input Information). Please note that we will not retain Input Information that can be used to infer a user’s identity.

4. Communication Information:If you contact us, we may collect your [name, contact information, and any messages you send to us during communication (“Communication Information”)] to verify your identity and address your concerns.

5. Browsing Information:When you browse or log in to use our products/services, we may collect your user-side system time, time zone, and IP address for traffic analysis and system security.

6. WorkSpace Service:When you use our WorkSpace service, we will collect your [operational behavior data and conversation data using Bot]. You agree that the Bot creator has the right to view all conversation data for optimization.

7. Cookies and User-Agent Information:We collect [Cookie information] to identify the login user, [browser language type] for website language selection, and [User-Agent information] to recognize [browser type and version] for compatibility.

8. Aggregated or De-identified Information:We may aggregate or de-identify your personal information for analysis of service effectiveness. We may analyze user behavior and characteristics, share summary information with third parties, or publicly disclose such information.

(II) Your personal information obtained by us from third parties:

  1. 1. We may obtain your personal information from a third party (partner) with your consent, and process it as a data processor in accordance with the contract signed by us and the third party.
  2. 2. We may obtain publicly available information or business information from third parties to better understand our customer base.

Please note that information treated as non-personal, when isolated, may be considered personal when combined with other data. Such combined information will be protected as personal information according to this Privacy Policy.